Refund & Return Policy

1. Overview

At Tees Tailor Made by Dee ("we," "us," "our"), every order is created specifically for you. We specialize in custom T-shirt designs and printing for churches and ministries, schools and athletics, small businesses, event planners, nonprofits, family reunions, birthday groups, bachelorette parties, and other group celebrations. Because each item is personalized and produced to your unique specifications, our products are not eligible for return or refund in the same way as off-the-shelf retail goods.

This policy explains when refunds, replacements, or cancellations are available, when they are not, and how to reach us if you believe there is a problem with your order. We aim to be firm but fair — we stand behind the quality of our printing and will always make things right when an error is on our end.

By placing an order with Tees Tailor Made by Dee, you acknowledge that you have read, understood, and agreed to the terms of this Refund & Return Policy.

2. All Sales Final on Customized Items

All custom-printed and personalized apparel produced by Tees Tailor Made by Dee is final sale. This means:

• Custom orders are non-refundable and non-returnable once production has begun or has been completed.

• Personalized items (including those featuring names, dates, logos, custom designs, team rosters, or other made-to-order elements) cannot be resold and therefore cannot be accepted back into inventory.

• This policy is consistent with industry standards for custom apparel printing.

The only exceptions are described in Section 3 below.

3. Eligible Reasons for Refund or Replacement

We will gladly issue a replacement or, at our discretion, a refund if your order arrives with one or more of the following issues caused by us or the carrier:

• Manufacturer defect in the blank garment (e.g., torn seam, holes, or fabric flaws not caused by wear).

• Printing error on our part, such as misaligned art, smudged ink, or a print that does not match the approved proof.

• Wrong size shipped versus the size ordered (i.e., we sent a Medium when you ordered a Large).

• Wrong item shipped (a different garment, color, or design than what was confirmed on your order).

• Damaged in transit, where the packaging and product show clear evidence of carrier damage.

In these cases, replacement is our preferred remedy whenever feasible, since it restores the customer to the position they expected to be in when ordering.

4. Ineligible Reasons (Not Covered)

To keep pricing fair for all customers, the following situations are not eligible for refund, replacement, or store credit:

• Typos, spelling errors, or design mistakes on a customer-approved proof. Once you approve a digital proof, that approval governs production. Please review every word, name, and date carefully before approving.

• Issues with customer-supplied artwork, including low-resolution files, pixelation, color shifts due to file format, or copyright concerns.

• Wrong size ordered by the customer. We print exactly the sizes you select. Please consult our size chart before ordering.

• Slight color variation between what you see on a screen and the printed garment. Monitors, phones, and printers reproduce color differently, and minor variation is normal.

• Damage from washing, drying, ironing, or improper care. Follow garment care instructions to preserve print quality.

• Fit preference or personal taste (e.g., the shirt feels tighter, looser, or shorter than expected).

• Change of mind after an order has been placed and production has begun.

• Minor variations in print placement of up to one inch, which fall within standard industry tolerances.

5. Reporting Issues — Timeframe and Documentation

If you believe your order qualifies for a replacement or refund under Section 3, you must contact us within seven (7) calendar days of receiving your order. Claims submitted after this window cannot be honored.

When you contact us, please include:

• Your order number and the name the order was placed under.

• Clear photographs of the issue, including close-ups of the defect or error and a wider shot showing the full garment.

• Photos of the shipping packaging if the issue involves transit damage.

• A brief written description of the problem.

Complete documentation helps us resolve your claim quickly and fairly.

6. How to Request a Refund or Replacement

To start a claim:

• Email teestailormadebydee@gmail.com with the subject line "Refund/Replacement Request — [Your Order Number]."

• Or call 706-412-6937 to speak with Dana directly during business hours.

• Attach all required photos and documentation listed in Section 5.

• We will respond within 2–3 business days to confirm next steps. If a return of the defective item is required, we will provide instructions; do not ship anything back without prior authorization.

7. Refund Method and Timeline

Approved refunds will be issued to the original payment method used at checkout. Please allow:

• 3–5 business days for us to process the refund on our end after approval.

• 5–10 additional business days for your bank or card issuer to post the credit to your account.

We cannot issue refunds to a different card, account, or person than the original payer.

8. Restocking Fees

Restocking fees do not apply to custom-printed apparel, because such items are non-returnable in the first place.

For blank (unprinted) goods only, if a return is approved at our sole discretion, a restocking fee of 20% of the item price may apply, plus return shipping costs paid by the customer. Blank goods must be unworn, unwashed, and in original condition.

9. Order Cancellations

• Before production begins: You may cancel your order for a full refund. Please contact us as soon as possible by phone or email.

• After artwork has been approved but before printing: A cancellation fee may apply to cover design time and any pre-purchased blank garments. Refunds in this window are typically partial.

• After production has started: Orders cannot be cancelled or refunded. Once ink hits the garment, the product is yours.

To request a cancellation, call 706-412-6937 immediately. Email cancellations are honored based on the time we actually receive and review the request, not the time it was sent.

10. Bulk Orders, Deposits, and Non-Refundable Deposits

For bulk orders (typically 24 pieces or more) and large group orders for churches, schools, athletics teams, businesses, family reunions, and similar events:

• A deposit of 50% is generally required to begin work. This deposit is non-refundable once artwork has been created or blank garments have been ordered, as these costs are incurred immediately on your behalf.

• The remaining balance is due before the order ships or is picked up.

• Quantity changes after production has begun may not be possible. Please finalize your headcount before approving your proof.

• Rush orders may carry additional non-refundable fees.

11. Defective or Damaged Items

When an item is defective or damaged due to our error or a manufacturing flaw, our standard remedy is replacement of the affected item(s) at no additional cost to you. We prefer replacement over refund because it ensures your group, event, or organization still receives the apparel you planned for.

If a replacement is not feasible (for example, the event has already passed or the garment is no longer available), we will work with you on a fair refund or store credit for the defective items only.

12. Lost or Stolen Packages

Once an order is handed off to the shipping carrier, responsibility for delivery rests with the carrier. Tees Tailor Made by Dee is not responsible for:

• Packages marked "delivered" by the carrier but reported missing or stolen.

• Delays caused by the carrier, weather, or holiday volume.

• Incorrect shipping addresses provided by the customer.

If your tracking shows an issue, please file a claim directly with the carrier (USPS, UPS, FedEx, etc.). We are happy to provide tracking details and proof-of-shipment documentation to support your claim.

13. Contact Information for Refund Requests

For all refund, replacement, cancellation, or general policy questions:

Tees Tailor Made by Dee

Owner: Dana Dickerson

Lagrange, GA

Phone: 706-412-6937

Email: teestailormadebydee@gmail.com

We appreciate the trust you place in us to bring your custom apparel vision to life and will always do our best to make your experience a great one.

14. Effective Date

This policy is subject to change. The version posted at the time of your order governs that order. Effective May 5, 2026.